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Thank you for contacting Designer Exchange
If you have any queries, please get in touch by phone or email. The Designer Exchange team will be happy to help you. If you have any questions about an order you've placed, please include your order number.
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Knowledge base
Buying From Designer Exchange
General Buying FAQ's
5
Are your products new or second hand?
How can I cancel my order?
Do you offer flexible payment options when buying from you?
Are there any custom charges I have to pay when I place an order from outside the UK or return an order?
Back In Stock Alerts/Wishlist (Set An Alert For An Out Of Stock Item)
In-Store Buying FAQ's
6
Visit a Store
Locations / Opening Hours
In‑Store Payment Methods
Click & Collect
Remote Sales
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Online Buying FAQ's
11
Online Orders
Having issues with accessing the website?
Requesting More Information
Online Payment Methods
Delivery Timeframes
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Click & Collect FAQ's
6
Click & Collect
Can another person collect my Click & Collect order on my behalf?
How do I place a Click & Collect order?
How will I know when my Click & Collect order is ready?
How long do I have to collect my Click & Collect order?
View all 6
Voucher FAQ's
6
What is a Designer Exchange Voucher ?
How long are Designer Exchange vouchers valid for?
Where/How can I use my Designer Exchange vouchers?
How do I redeem my voucher online?
I am unable to redeem my voucher
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Store Returns FAQ's
2
What is your in-store returns policy?
Where can I return my in-store purchase?
Online Returns FAQ's
3
Online Returns
The item is not as expected. How can I return an item I purchased online?
How do I return my Click & Collect order?
Selling to Designer Exchange
General Selling FAQ's
7
Sell Your items
Selling with Designer Exchange
I have sold my item but have not received payment
What payment options do Designer Exchange offer for selling?
Your Membership
View all 7
In-Store Selling FAQ's
11
Selling In-Store
Can I sell Clothing in-store?
What are the Walk-in timings?
How can I book an appointment to drop off my items at the London Flagship (Brompton Road) store?
What is the testing time frame for the items booked in for testing at a store?
View all 11
Online Selling FAQ's
8
Selling Online
When will I receive my online preliminary quote?
What should I do after accepting the preliminary quote online?
My Quote is expired. How can I reinstate it?
I have multiple items to sell. Can I post them together in one box?
View all 8
Product Information
Products & Authenticity
13
Products & Authenticity
Why do some items show "Store/Online Exclusive" or “Sold as Seen”?
Pricing Factors
Sanitation
Sustainability
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Product Guides
6
Condition Guides
Handbag & SLG Condition Guide
Footwear Condition Guide
Clothing Condition Guide
Jewellery & Watches Condition Guide
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