Before you begin, we kindly recommend checking our Brand Directory here to ensure we currently purchase your designer. Please note that our online selling s...
Fri, 11 Sep, 2026 at 11:35 AM
We generally aim to provide a preliminary online quote within 2 working days. However, due to a high volume of submissions, it may currently take up to 5 wo...
Fri, 11 Sep, 2026 at 11:35 AM
After accepting your quotation, please use the provided link to generate your shipping label. Please note that while the portal may use the word 'Return...
Fri, 11 Sep, 2026 at 11:36 AM
Please keep in mind that our quotes are valid for 14 days. If your items do not reach us within this two-week window, the quote will automatically expire, a...
Fri, 11 Sep, 2026 at 11:36 AM
We strongly recommend sending your items individually. Our prepaid labels are designed to insure and track only the single item listed on the quote. If mult...
Fri, 11 Sep, 2026 at 11:36 AM
If your item unfortunately does not pass our inspection process, it will safely be returned to you via your original drop-off method. Postal Returns: If yo...
Fri, 11 Sep, 2026 at 11:36 AM
Once your item arrives at our studio and the final offer is confirmed, we aim to process all payments within 5 working days. Please allow for slight variati...
Fri, 11 Sep, 2026 at 11:37 AM
Once a request for an online quote has been submitted, it unfortunately cannot be edited or amended. For this reason, we highly recommend double-checking th...
Fri, 11 Sep, 2026 at 11:37 AM
Thank you for contacting Designer Exchange
If you have any queries, please get in touch by phone or email. The Designer Exchange team will be happy to help you. If you have any questions about an order you've placed, please include your order number.
