If your item unfortunately does not pass our inspection process, it will safely be returned to you via your original drop-off method.

Postal Returns: If you posted the item to us, our team will dispatch it back to your registered address and provide tracking details within one week of the rejection email. Please ensure your primary address and phone number are fully up to date on your account so we can ship it to the correct location.

In-Store Collections: If you dropped the item off at one of our stores, it will be ready for collection from the date you receive your rejection email. Please remember to bring a valid photographic ID for verification. Items are held securely for 14 days; if they remain uncollected after this time, they may unfortunately be treated as abandoned goods and disposed of.