For items purchased in one of our physical boutiques, you have up to 28 days from the date of purchase to return the item for a refund.

To qualify for a refund, items must be returned in their exact original condition, with all tags securely attached, alongside any original packaging, accessories, or documentation provided. Refunds will be issued directly to the original payment method used at the time of purchase.

Please kindly note the following conditions for in-store returns:

- A valid receipt is required for all returns.
- The original Designer Exchange returns tag must remain attached to the item.
- If you paid using a credit or debit card, please ensure you present the exact card used for the purchase.
- If your purchase was made using a voucher, a replacement voucher will be issued to you. Rest assured, our vouchers are valid indefinitely and can be used both in-store and online.
- In-store purchases must be returned in person to a store and unfortunately cannot be returned via post.
- Returns cannot be processed between our UK and Madrid locations. Items purchased in the UK must be returned to a UK store, and items purchased in Madrid must be returned to the Madrid store.

Please be aware that Designer Exchange reserves the right to refuse a refund, or issue a partial refund, if an item is not returned in its original sold condition or if any original components are missing.