If you purchased an item through our website and would like to arrange a return, you have up to 28 days to send the item back to us.

As with all returns, items must be in their original condition, with all tags attached, and include any accompanying packaging or documentation. Refunds will be issued to your original payment method. If you are returning your entire order, we will also happily refund your initial postage costs.

Once your return arrives, it will be carefully inspected, and we aim to process your refund within 3 to 5 business days. Please allow a little extra time for the funds to reach your account, depending on your bank's specific processing times. If your funds have not arrived after this window, please reach out to our support team, and we will look into it immediately.

If you would prefer to visit one of our Designer Exchange stores, you are always welcome to return online orders in-store!

Please kindly note:

- We do not currently offer pre-paid returns labels. If you are posting an item back to us, we highly recommend using a recognised, tracked, and efficient courier service.
- Our Returns Depot address is: Designer Exchange, 191 Brompton Road, Knightsbridge, SW3 1NE.
- Designer Exchange reserves the right to refuse a refund, or offer a partial refund, if an item is returned without all of its original components or in a different condition than when it was sold.
- We are unable to process cross-border returns between our UK and Madrid stores.
 - If you are looking for our In-Store Returns Policy, please click here.