If you purchased an item through our website for either home delivery or Click & Collect and wish to return it, you have up to 28 days to do so.

You are welcome to post your item(s) to our Knightsbridge store returns team, or you can visit any Designer Exchange stores where our team will be happy to help. To be eligible for a full refund, items must be returned in their original condition, with all tags intact, alongside any included packaging or documentation. Refunds will be returned to your original payment method. Should you choose to return your entire order, your initial postage costs will also be refunded.

If you require any assistance with the returns process, please do not hesitate to contact our support team.

Please kindly note:

- We do not provide pre-paid returns labels. We strongly advise using a trusted and trackable courier service when posting your items back to us.
- Upon arriving at our Returns Depot (Designer Exchange, 191 Brompton Road, Knightsbridge, SW3 1NE), your item will be inspected. We aim to process your refund within 3 working days of receipt. Please keep in mind that your individual bank may require additional time to process the payment.
- Designer Exchange reserves the right to decline a refund or issue a partial refund if an item is returned missing original components or in a different condition to how it was sold.
 - Please note that Designer Exchange does not accept returns from the Madrid store in the UK, and vice versa.