Contact Form

Thank you for contacting Designer Exchange
If you have any queries, please get in touch by phone or email. The Designer Exchange team will be happy to help you. If you have any questions about an order you've placed, please include your order number.

General Buying FAQ's

Are your products new or second hand?
Because our collection is carefully curated from pieces sold to us by our customers, all items listed on our website are pre-loved unless otherwise stated. ...
Thu, 10 Sep, 2026 at 10:33 AM
How can I cancel my order?
If you have changed your mind and would like to cancel an order, please reach out to us via our contact form here. For security purposes, please ensure you ...
Thu, 10 Sep, 2026 at 10:34 AM
Do you offer flexible payment options when buying from you?
Designer Exchange is pleased to partner with Klarna to offer flexible payment options at checkout, making it easier to purchase the pieces you love. You can...
Thu, 10 Sep, 2026 at 10:35 AM
Are there any custom charges I have to pay when I place an order from outside the UK or return an order?
Please note that any customs charges, import duties, or local taxes applied to your order are the responsibility of the customer. These fees are determined ...
Thu, 10 Sep, 2026 at 10:35 AM
Back In Stock Alerts/Wishlist (Set An Alert For An Out Of Stock Item)
As our collection consists entirely of pre-loved pieces, it is difficult to predict when a specific item might find its way back to us. While we are always ...
Thu, 10 Sep, 2026 at 10:36 AM