In our experience, the most common reason a voucher may fail to redeem online is simply that the details have not been entered exactly as required. When entering your information, please ensure:

- You are typing the total value of the voucher itself, rather than the total cost of your current order.
- The voucher value, expiry date, and issue date and time are typed exactly as they appear on your slip.

If you would like a step-by-step guide, please review our instructions here. Should you continue to experience difficulties, we recommend clearing your browser's cookies or trying a different, updated web browser. If the issue persists, please do not hesitate to contact us via our [support form here], and we will be delighted to assist you.