Contact Form

Thank you for contacting Designer Exchange
If you have any queries, please get in touch by phone or email. The Designer Exchange team will be happy to help you. If you have any questions about an order you've placed, please include your order number.

Products & Authenticity

Products & Authenticity
Every item bought and sold by Designer Exchange includes a lifetime authenticity warranty, so you can always feel completely confident that your purchase is...
Wed, 9 Sep, 2026 at 12:10 PM
Why do some items show "Store/Online Exclusive" or “Sold as Seen”?
Store Exclusives Please be aware that if an item is marked as a "Store Exclusive," it is only available for purchase in-person at that specific lo...
Wed, 9 Sep, 2026 at 12:12 PM
Pricing Factors
Our pricing is carefully determined by a variety of factors, which include, but are not limited to: - Recommended Retail Price (RRP) - Brand - Style - ...
Wed, 9 Sep, 2026 at 12:13 PM
Sanitation
All of our products are carefully cleaned and prepared before going on display. However, if you would like your item to have a final refresh before taking i...
Thu, 10 Sep, 2026 at 7:33 AM
Sustainability
At Designer Exchange, we are deeply committed to operating our business as sustainably as possible. Recycling and sustainability are truly at the heart of e...
Thu, 10 Sep, 2026 at 7:34 AM
Warranty
Every item bought and sold by Designer Exchange is guaranteed to be authentic and includes a lifetime authenticity warranty from your date of purchase. Ple...
Thu, 10 Sep, 2026 at 10:00 AM
Authenticity
Designer Exchange is proud to offer a wide and ever-evolving collection of authenticated luxury pieces. Before being purchased and prepared for sale, each i...
Thu, 10 Sep, 2026 at 10:00 AM
Do you provide a VAT receipt/invoice?
Please note that we are unable to provide separate VAT invoices or receipts. Because we sell pre-loved goods, we charge VAT under the margin scheme. This me...
Thu, 10 Sep, 2026 at 10:01 AM
What is included with your items?
If an item comes with any additional accessories, these will be clearly detailed in the description on the product page. If you need any further clarificati...
Thu, 10 Sep, 2026 at 10:01 AM
Condition Guides
While we would love to accept as many items as possible at Designer Exchange, all pieces must meet our specific quality standards. If you are ever unsure wh...
Thu, 10 Sep, 2026 at 10:02 AM