If your parcel experiences a delay, goes missing, or arrives damaged, please reach out to us as soon as possible via our contact form so we can promptly investigate the matter with the courier.  

For missing or damaged parcels, we kindly ask that you provide images of the parcel and its contents, and please retain all original packaging, as this may be required during the investigation. For delayed deliveries, we recommend checking with your local sorting office first, as your parcel may be held there following an unsuccessful delivery attempt.

If your InPost or DHL parcel has not arrived within 14 days of dispatch, or your DPD parcel has not arrived within 10 days of dispatch, please contact us. We will launch a formal investigation with the courier and ensure you are kept updated. Please note that investigation timescales can vary depending on the courier’s internal procedures.